Managing and measuring marketing effectiveness

Integrating with Email/SMS/Zalo marketing/Telesales/Campaigns and events helps businesses provide automatic and personalized customer care through pre-set scenarios, building customer trust in the product. business products/services. Easily control and measure the effectiveness of automation marketing before, during and after sales

10/03/2023

Customer care management

The system sets up a periodic Warranty/Maintenance notification schedule. Link with Office 365 system for customer support. Develop a complaints process. Build a set of questions and answers: according to each product line, how to answer according to customer target.

10/03/2023

Reporting and analysis

C-CRM provides the ability to generate reports and analyze data on customers, sales, marketing campaign effectiveness and key business metrics.

10/03/2023

Set up workflow according to administrative needs

The system allows setting up operating workflows according to the operations of the business and department: setting up processes, setting up information to be managed, setting up workflows, setting up integration/notification flows.

10/03/2023

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Recruitment News

The efforts of all stakeholders, including KMW Vietnam, KMW Korea, and Citek, are truly commendable. We highly value Citek’s exceptional consulting and implementation expertise, reflected in their unwavering dedication. If future projects arise, we look forward to continuing our partnership with Citek.

Mr. Kim Kap Youl

Mr. Kim Kap Youl

CEO of KMW Viet Nam